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TIG International offers full support and maintenance options for the Asset
Tracking Tool (ATT) for SAP, Oracle, PeopleSoft and many other asset registers.
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ATT Initial Purchase Guarantee
All ATT customers are entitled to the following for free:
- 90 Day Warranty on the software component of the ATT Solution.
- Unlimited telephone and email support for first time installation.
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Please ask for further information regarding hardware warranties as
these can differ from manufacturer to manufacturer.
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ATT Maintenance Agreement
Customers who elect to take up an ATT Maintenance Agreement
receive the following benefits including:
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Software Upgrades (New Version of the Licensed Software,
containing new and enhanced features, typically one per year);
- Unlimited Upgrade Support;
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Software Fixes (Rectification of a fault in the Licensed Software
where it fails to perform as specified);
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Software Updates (New Version of the Licensed Software,
containing all available Software Fixes);
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Telephone Support (Remote support services as defined in Schedule E,
for any aspect of operation of the Licensed Software);
- Email Support; and
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TIG International will also maintain back-up copies of ATT
configuration files to assist customers with Disaster Recovery Plans.
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ATT Support Agreement
Customers may elect to upgrade to an ATT Support Agreement that
includes all benefits of a Maintenance Agreement and also enjoy
the additional benefits of:
- Guaranteed response time;
- Guaranteed resolution time;
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Provision for the availability of TIG International resources
during agreed business hours;
- Support outside business hours can be supplied with additional charge; and
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Can be also be combined with other Support Agreements for the
MMT (Warehousing) Solution, PMA (Plant Maintenance), RFID and
other TIG International software solutions.
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